 
HOW TO ORDER
On most items, simply clicking the "order" button will place that item in your shopping cart. On many items there are options available (size, color, etc...) that you should choose before clicking on the order button. Once you press the order button, you will be directed to your shopping cart where you can review the item and any optional choices made. You can also change the quantity (the default is 1) for additional discounts on many items.
Once at the secure cart, you can preview your order as it accumulates and then return to the page you were shopping.
When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
COOKIES
You don't want another shopper putting items into your shopping basket. Our cookies are tiny "byte-sized" computer morsels that get sent to your computer from our computer so that our cart can identify your personal shopping basket by number. That way, your product choices go into your cart and other shopper's choices go into their own buggies.
Your web browser automatically deletes our "cookies" after a few hours so that they don't take up unnecessary space.
If you are shopping at PPE Pet Supplies with your cookies "disabled" your shopping basket may not work effectively. If that happens either re-enable your cookies in your browser options or call our order desk at 1-903-693-8034.
SECURITY
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption and secured by one of the most trusted names in web transactions.
PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our on-line catalogue are kept current on a daily basis, however, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
SHIPPING INFORMATION
On all orders with Expedited shipping, 2nd day air, next day air, etc..., We will make every attemt to process, pull, pack, and ship your order as soon as possible but, orders are still processed in the order they arrive. Your shipping choice is for the actual shipping method used. Items ordered with "2nd day air" delivery will not neccesarily be delivered in 2 days from the time the order was placed but should arrive within 2 day's of when the order was SHIPPED.
BACK ORDERS AND DISCONTINUED
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:
There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
Transportation strikes, natural disasters, etc.
When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship back orders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice in the first package indicating the dispensation of any items not shipped.
OUR NO-HASSLES PROMISE TO YOU
We want you to try anything on our web-site risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you have 10 days from the date you receive the item to decide if
it is what you expectedit fits your needsit is what you want
If, upon viewing an item, you're not delighted with any merchandise you buy from us, let us know via e-mail at info@ppewholesale.com. We will reply to your e-mail with return instructions and a return authorization number. PLEASE NOTE: Merchandise must be in new, resellable condition for a refund.
We are happy to exchange wrong size items for you providing the following criteria are met:- The Item is still in new, “in the box” condition and re-sellable
- The item is returned with a copy of the original invoice with a note to let us know what size you need.
- Return postage (or a stamped, self-addressed envelope/box to send the replacement items back to you in.
- Include a copy of your e-mail from us with the return authorization number.
- write your return authorization number clearly on the outside of the package near our address.
When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling), whichever you prefer. (Please allow 10-21 days for credit issue)
NOTE ON RETURNS: If an item is returned and was included on an order that qualified for free shipping originally, The refund amount will be the purchase price of the item LESS the appropriate shipping charge for the item by itself. If the returned items drop the total value of the order beneath the free shipping threshold of the free shipping offer, Shipping for the entire order will be subtracted from the refund.
NON-RETURNABLE ITEMS
PPE Pet Supplies is always concerned about your satisfaction. However, we regret that dog apparel, personalized items, books and videos, and special order items such as Edemco Grooming tables cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.
DOG APPAREL IS NOT RETURNABLE FOR REFUNDS - REFUNDS FOR RETURNED DOG APPAREL ITEMS WILL BE ISSUED IN THE FORM OF A STORE CREDIT GOOD TOWARD A FUTURE PURCHASE. We had to institute this policy some time ago to protect the health of our customers dogs. Fleas and mange are just 2 of the problems that can be transferred from one dog to another through used clothing, and there are many others.
DOG APPAREL MAY BE EXCHANGED because of a sizing or color issue so long as the exchange is for a similar item. (Larger sizes may require an additional charge. Most apparrel items are priced in a graduated scale by size) Exchange requests must be received within 10 days of receipt of the merchandise. (when an exchange is made we launder the returned item and donate it to any one of a variety of local shelters)
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.
EMPLOYMENT OPPORTUNITIES
Employment Opportunities
PPE is an Internet based Pet Supply Company offering over 5000 Pet related products to retail and wholesale customers worldwide.
PPE is a rapidly growing 8+ year-old multi-channel direct marketer serving the pet supplies industry.
We offer our customers thousands of stylish, trend setting products at unbeatable prices with eye-catching retail packaging.
If you are interested in being part of a family environment and working in an exciting and fast-paced growth company, consider applying for one of our openings below.
We offer a competitive compensation package including generous employee discount, and casual work environment along with a talented team of associates.
PPE is an equal opportunity employer committed to diversity in the workplace.
How To Apply
To apply, click on the link "Apply for a Position" at the bottom of this page.
ORDER PULLER / PACKER
ALL PPE Employees Start here. This is the core of our business and each and every employee begins in the warehouse. It is essential for every position at PPE that the inner workings of the warehouse are understood and learned before advancement into other areas of our company. Advancement into Sales, Data, and Internet Development is built upon a solid working knowledge of the warehouse operation.
The ideal candidate should be a self-starter who is enthusiastic, innovative, naturally curious, and have a passion for marketing and the web.
REQUIREMENTS:
Stable Work HistoryAbility to work on your feet. This job requires light lifting at times although 95% of our products weight under 2 poundsQuick thinking and decision-making abilityCandidates must be able to perform multiple tasks in a fast paced working environmentAbility to Accurately and Quickly fill customer orders from a printed invoiceExcellent skills in MS Word, Excel are a plus and will lead to additional responsibility quicklyGood writing skills with extreme attention to detail are a plus and will lead to additional responsibilityBe able to work in a fast-paced, results-driven, fun environment
RESPONSIBILITIES:
Accurately and quickly filling both retail and wholesale ordersEnsure all orders are filled accuratelyAdditional responsibilities for the qualified candidate will include accurately and quickly creating shipping labels for packages
CLICK HERE TO APPLY FOR A POSITION
LETTERS FROM OUR CUSTOMERS
I was very pleased with my order...Thanks for making it easy and fast...
Very pleased that i can finally get things that we cannot find in the U.K.! great people to deal with!
Very fast, and great price
Great product - excellent value - thank you
The merchandise is very good quality, the communication is excellent and the shipment was received quickly. Thank you!
They were great!! The only thing that would make it better would be the ability to track a shipment. I was *very* impressed with how quickly they processed my order and how quickly my purchase was shipped. Amazing. I would definitely by from them again!
Excellent service, shipping was quick, item just as portrayed. Got a nice discount coupon for the next purchase - nice idea.
As with my first online purchase from PPE Pet Supplies, I am very satisfied with my recent purchase for my pet and will return to this vendor again for future buys. ;)
Awesome information, wonderful selection, fair prices, and an adorable website! Shipping was SUPER FAST!! Two Days from ordering to receiving!! THANK YOU.
I was very pleased with my purchases from this vendor and will return to their website again. I highly recommend this company for the online variety & pricing of pet supplies. ;)
Found a hard-to-find product here...lightning-fast shipping!
It was a pleasure dealing with PPE. They accidentally shipped me the wrong order but quickly resolved it by sending me my correct order and in a timely fashion even with the holidays. Thank you!
I have ordered several times from PPE and I have always been completely satisfied. Ive also been amazed at how quickly the product is shipped to me! Great products and great service!
great merchandise and fantastic website and news letter. Lots of great information as well as merchandise. Thanks
I appreciated that they noticed that S&H was too high and lowered it. Also had my order very fast.
I ordered two bandanas for my dog, and when one was on back-order they sent me a stars and stripes replacement for free. Just in time for the 4th of July. I am thrilled. L. Carlson
Customer service is great!
Fabulous item, super-fast shipping, thank you very much! Great seller!
Excellent seller. Will buy again definitely!
Great Seller, Very Quick Transaction, quality merchandise
Great seller fast and friendly e-mails ! fast shipping wonderful wonderful A++
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Hi, Byrne,
Levi sends his thanks to you and to all the others at PPE for the “goodies” that came in this week. (Well, he sorta ignored the bath products, but he’ll appreciate how much better he feels after it stops raining here and we can try them out.) You called it just right on the Jack-O-Lantern shirt, as it’s a perfect fit. He wore it happily from the time we opened the box until time for him to “go bushes” in the rain ~ several hours. And the HD Bedroll J – which came in today – is super! Even though you described it well, I didn’t expect it to be so compact, or that the outside would be so dirt- and dog hair-resistant and as easy to clean … or that the inside would be so plush! This is the first HD bedroll I’ve seen since one I missed last year, and yours appears to be so much better that I’m glad we waited for this one. Levi paused in his search for whatever toy to test the soft interior and signal his approval. Jim’s not yet seen it, but I’m sure he’ll agree that this is just what we need for the sidecar.
What bulk Levi has is in the big muscles of his upper forelegs and the even bigger ones of his haunches and back legs so typical of both boxer & whippet. With almost no fat and very little hair, he has no insulation against the cool days and cold nights of a Santa Cruz Mountains winter; and he’s not about to spend all or most of it inside! And as happy and comfortable as he’s been with his clothes so far, I know not even to try the dog sweaters and such we see in most of the stores! So it’s a treat to find a store like yours! You offer stuff that’s obviously well-made, affordable, apparently comfortable, and probably won’t embarrass him – or us! ; and you seem happy to provide long-distance sizing advice!
My intent with this e-mail was to say a brief “Thank You” ... and this certainly didn’t turn out to be brief! Somehow all the rest of the words just flowed as if on their own. As I pause, tell myself I’m a real motor-mouth, and start to drastically edit – and realize how much I – we – appreciate you for the intangible extras not included in your catalog. Never did I dream, in the previous 30 years of dog companions ~ a Benji-type terrier, Newfie/lab mix, Doberman, Great Dane/St. Bernard mix, her daughter w/ German SH Pointer added, and a Shephard/Dobie father & daughter … all of whom lived long, happy, somewhat pampered & spoiled, well-loved lives, that I would be shopping on-line for our dog’s toys & treats; for special bedding; for shirts, jackets & even hats!; for those same items designed for Halloween & Christmas; and for all the above with Harley colors, or as copies of HD products, with the HD logo – officially licensed by Harley-Davidson! Or that I’d actually be considering getting the dog a dresser! Now I think, “Why not?” I see how much fun this is for Levi and me. How much it strengthens our bond. How much I enjoy this. (I’m NOT your typical shopper!) ! Much credit goes to eBay for its concept that encourages interaction before, during, and after all sales. But it’s the stores like yours, and the folks like you and the others at PPE, who obviously love animals, and who make the difference with your friendly approach, your enjoyment of what you’re doing, and your commitment to making this work, that make it both easy, fun, and special for the rest of us. So thank you, representing stores and people like you, from us, on behalf of so many happy animals and their companions, for Levi’s excitement when “his” box is opened; for the little bit higher he holds his head and the slightly extra confidence he exudes when he’s wearing a nifty shirt; for the hours of fun he gets from an amazing variety of imaginative toys; for our not worrying about the safety of these toys; for the joy Jim and I experience playing with our buddy and seeing him play; for the pleasure and pride we can look forward to as we watch him stride out ahead of us in a warm, dapper, well-fitting jacket; for the reality of a Pet Bed & Furniture Department that removes “wacky” from the idea of a Doggy Dresser (any plans for such?), and for all the rest. We all appreciate you!
Jim and I especially appreciate the 15% discount enclosed with the bedroll! This encourages me to add an extra item to the order I plan to place with your on-line store shortly.
Regards,
Betty Gallaher
Hi PPE,
Just wanted to send a quick email to express how
delighted I am with my new dog carrier. It is so pretty
and very functional with all the extras I was looking for.
I especially love the top support pieces that keep the
carrier from caving in on my little, boy chihuahua, 'Peanut'.
He is very comfortable in it and I have gotten many
compliments-Many people don't even know it is a dog
carrier but think it is a fashionable purse.
Also want to add that the shipping was lightning fast!
I ordered on-line Weds. and by Friday it was delivered.
Thank you for a wonderful experience all around and I
will tell all my dog loving friends about you!
Dawn Craft :o)
Hi!
I cannot thank you enough. I received the package this morning/afternoon!!!! I am very very pleased and extremely impressed. Most companies would say they were going to send it out, and I would have ended up without on Saturday. I got a small and my shih tzu is 9 lbs. It fits very nicely. I thought it might be a little big but it fits well. I think his fur makes him fill out the tux. I'm a little lost as to how the top hat is supposed to stand up straight, but maybe some cardboard inside of it will work. I just could not believe that knock on the door this morning was the tux sent priority mail because I had told a few people that I had tried to order one but wasn't sure if it would make it in time. I called all of them as well this morning and told them how pleased I was with your service and your recognition of customer needs. Thank you, Thank you, Thank you.
Kristina Redmond
I am thrilled with the automatic pet feeder...I am just trying to get the times all down pat right now, but it is great! Just wanted to thank your for everything!!
Kristin
Couldnt ask for a better place to shop. Wonderful on-line experiences with this company. Would recommend to every pet owner/lover. Ill keep going back to PartiPoodle whenever Im looking for something new and useful for my pets.
Doris H.
I have not found better prices for the items I purchased. The purchase was easy, quick and the product arrived incredibly fast and in perfect condition. I definitely plan to do business with them again.
R. Stefan
I have used Parti Poodle Pet Supplies a few times now. They consistently have excellent service, provide quality dog toys and have good prices for their prodcts. One occassion, I had a difficulty in shipment and their customer service was very helpful and the problem was corrected immediately. This time, even though one item was not in stock, it was shipped seperately within days. The shipment is super fast, much faster than I would have imagined and everything arrives in perfect condition. My dogs and I highly recommend this seller for your pets needs.
N. Whitehead
What a great store...prompt delivery, great service. who could ask for more? Thanks! and by the way...Tyson (my puppy) loves his toys!
E. Valentine
The product was even better than I expected and the shipping was outrageously fast. Thanks for a fantastic experience.
M. White
The site was easily navigable and I found excellent sale prices on several items. Shipping was extremely fast!
C. Pineger
You are so very welcome for the positive feedback and you truly earned it. I noticed on your website that you have photos of customers pets, so I thought you would enjoy one of my special little Bichon Frise named, Muffy.
We adopted from a dog rescue league that saved her from a kill shelter in New York. She is the light of my life and such a little love bug. I know that we will be purchasing more products from you, the quality of the product I have already bought is wonderful and your prices are so reasonable.
Thank again for the wonderful doggie costume. Hope you enjoy the pictures.
Patty and Muffy
Body:I have purchased from them several times and the delivery is always very fast. They get my order shipped out sometimes in the same day! And provide tracking info which I really like. I have a problem finding things to fit my 4 pound pomeranian, but Parti Poodle is a good place to find things for her!
A. Bauman
I was very happy with the service and the products I bought. If only all net shopping could be as you are!
Job well done!
Keep up the great work,
Ginny
On-line ordering with Parti Poodle Pet Supplies is extremely easy and user friendly. I also had the opportunity to speak to a customer service representative and found him to be professional, knowledgeable and very nice. The prices are incomparable and the quality excellent.
This is one of my favorite companies!
D. Fordham
The selection is great, and the clearance prices cant be beat. The merchandise is also good quality. I ordered a dog halloween costume around mid-morning, and by the same afternoon I had already received an email that my order had been shipped.
K. Nethery
Items were exactly as described. Extremely fast shipping. I would definately purchase from Parti Poodle Pet Supplies again.
T. Revier
Sorry it took so long to write, but I really want to thank you for going the extra mile and getting me the costume on time. I was so excited when the mailperson delivered it! To top it off, our Pembroke Welsh Corgis WON FIRST PLACE in the costume contest!!!
They looked soooo cute!! The hot dog costumes fit them so good! My daughter carried around a sign that said "Hotdogs 2 for $1.00" and everybody loved it! I can't thank you enough for making that evening happen for us! It is companies like you with awesome customer service that keep the world smiling! Keep up the good work! We will be shopping with you for the Holiday presents!!!
Thanks again!
Susie Krzciuk
There's nothing worse than finding out two days before the wedding that your dog's tux won't fit. I had purchased a doggie tux from another
vendor, ordered it way in advance....got the largest size available since our pup is a big 1.5 yrs old. According to the measurements, It was supposed to fit but didn't, and all I could find was the same manufacturer's tux at other on-line stores. Knowing this wouldn't work, and no stores in town had anything resembling a dog tux, I was starting to think our pup wouldn't be dressed for the occasion, this was not acceptable. So, I began a frantic search, scouring the web for any inkling of other doggie tuxes out there.......and found Parti Poodle. They had the same manufacturer's tux, but also a second manufacturer's product that was even higher in quality and would be a better chance at being the right fit.
The gentleman that helped me was very accommodating, he knew our situation and offered the right information just when I needed it. Not only that, he made sure the shipment went out the same day. The mail had already been picked up, but he made sure the parcel was sent that day...regardless. Talk about Texas hospitality... The package arrived to us in California the next day (a day before our wedding) as promised.
Bristow, our labrador retriever was groomed the morning of, fed a couple of Benadryl (per the vet's suggestion) to subside the hyperness, and looked absolutely dashing that day. He was my second best man, and performed beautifully. I'm enclosing a couple of pictures, feel free to share them as a result of what your great customer service can make happen. We're happy.....Bristow is certainly happy.... and not just because of the Benadryl, although he probably had a nice hangover the next morning.
Thanks again for providing such impeccable service on such short notice.
Sincerely,
Damon, Kerri, and Bristow Claussen
Ventura, CA
PPE PET SUPPLIES
120 S. Market
Carthage, TX 75633
Pet Supplies: www.partipoodlepetsupplies.com
Phone: 903-693-8034
E-mail: info@ppewholesale.com
info@ppewholesale.com
Other Great Stores in the PPE Family:
PPE Pet Supplies
PPE Pet Supplies.net
K-9 Halloween-Costumes.com
PPE Wholesale Pet Supplies
Deep Blue Music
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